Measuring Resilience
How can you measure Organizational Resilience?
You can look at:
- Key Performance Indicators
- Audit Results
- Incident Log
Proper Key Performance Indicators and Audit results are a sound base for measuring Resilience.
However, it is important to remember the real test of resilience (which should be covered with Key Performance Indicators) – the real incidents and events which actually happen.
An incident log will give you an overview – similar incidents should never happen again. If you have the same event recurring this means your resilience is weak or non-existent against that particular threat.
If this is the case, then your organization is not resilient, which means it is not strong or robust enough. Additionally, it is not in a position to learn to be strong enough against certain threats.
True resilience is about learning to be robust/strong enough against high dynamic threats. It is steadily improving your security measures/systems/infrastructure and increasing your resistance against a fast changing environment.
An organization should identify modern/new/changing threats immediately (through early warning indicators) in order to set up proper measures to assure sufficient resistance/security.
Feedback
BCP Builder Community on LinkedIn:
How do we know what good is? How do we do quarterly performance reviews that are meaningful and capture our activity? We can do a big annual review and share it with our neighbors for a good comparison but really, how can we measure performance in a shorter time frame? What you’ve said above, plus our reactions to industry changes. New national guidance etc. influences our activity.
I think these indicators could capture the absorptive/ recovery aspects of resilience but what about the adaptive/ bounce-forward respect of resilience?
At the output level I would measure against the key attributes of adaptive resilience such as:
- Connectedness
- Learning
- Diversity
- Collaboration
- Inclusion
- Self-organizing
Resilience is really about:
- Sustainability
- Development
- Growth
- Market share
- Profitability/ margins
- Protection of people and assets
Business leadership and vision of the transformative aspect of organizational resilience is essential.
If you want to increase your Organizational Resilience, start with preparing a Business Continuity Plan and check out BCP Builder’s Business Continuity Planning Templates.
